"Caregiver Advocacy: How Ombudsman Help Families Navigate Care" presented by: Debbie Boures, Long-Term Care Ombudsman

The Long-Term Care Ombudsman program is an independent state agency that serves long-term care facility residents through complaint investigation, resolution and advocacy for improvement in resident care. They are neutral Advocates for residents in nursing facilities, assisted living, residential care, adult foster homes, and memory care. Certified volunteers visit facilities to resolve concerns regarding daily care, rights, and quality of life. https://www.oltco.org/oltco/index.html