Constructive Approaches to Difficult Workplace Conversations

Trainer: Karin Magnuson Avoiding difficult interactions rarely makes them better, and knowing when and how to intervene can be a real challenge. In the workplace, you will face situations where you’ll need skills and strategies for having difficult conversations required to make things better and more productive. Learn steps for preparing for conversations when the stakes are high, opinions vary, and when strong emotions are present. Meets Tuesday, Dec. 4, from 8 a.m. to noon on Albany Campus.