At Central Willamette Credit Union, our five core values are more than just words - they guide everything we do. We're dedicated to building local loyalty, connecting with our community, and making life easier for those we serve. To achieve this mission, we seek team members who are passionate about helping others, adaptable to change, eager to learn, and who enjoy a good laugh.
As a Member Solutions Officer, you'll play a key role in supporting our members who may be facing financial challenges. Your compassionate and proactive approach will help guide them toward solutions while protecting the Credit Union from potential losses. You'll be well-versed in our policies and guidelines and stay informed about laws and regulations related to collections. At least one year experience is preferred. Remote will be a possibility after onsite training/evaluation period.
- Aggressively collect delinquent loans and negative accounts in accordance with the Fair Debt Collection Practices Act and Credit Union policy to maintain acceptable delinquency and loss ratios.
- Perform payments, payment adjustments, and transactions on behalf of members.
- Assist members with alternate payment arrangements, extensions, and special relief provisions.
Member Communication and Support (25%)
- Handle incoming phone calls professionally and resolve member concerns effectively.
- Communicate Credit Union Loss and Reaffirmation policies to members filing for bankruptcy.
- Promote and cross-sell Credit Union products and services.
Collaboration and Team Support (15%)
- Cooperate with co-workers to create a positive working environment.
- Assist with coordinating and performing training for department staff.
- Work directly with outside vendors, including attorneys, repossession agents, and collection agencies.
Reporting and Documentation (10%)
- Maintain detailed collection records, both written and computer-generated.
- Prepare periodic reports on collection activities and monthly, quarterly, and annual reports for management.
Policy Compliance and Process Improvement (10%)
- Maintain familiarity with Credit Union policies, procedures, and state/federal laws related to collections.
- Assist with developing departmental procedures and making charge-off recommendations.
- Ability to communicate effectively, both verbally and in writing.
- Ability to interact effectively with members and aptitude for effective written communication.
- Ability to organize time effectively to fulfill the purpose of the position.
- High level of computer literacy with full understanding of word processing and spreadsheet software.
- Knowledge of State, Federal, and other collection regulations preferred.
EDUCATION/EXPERIENCE REQUIREMENTS
- High School Diploma, GED or equivalent business experience.
- Minimum of one year collections experience preferred
- Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.
- Vision (or corrected) to the normal range.
- Ability to sit or stand within proximity of a computer terminal for extended periods.
